Terms & Conditions

Hi, I’m Vinh (nice to meet you! shakes hand). This ceramics brand is run solely by me, and I take care of everything: from preparing clay, throwing, trimming, glazing, firing, cleaning, packing, and shipping to photographing each piece (aside from teaching, which occupies about half of my week, too).

Since it’s just me handling every step, there may be times when things take a bit longer or when small errors occur. I genuinely appreciate your patience and understanding. If there are any delays with shipments or responses, I’ll make sure to get in touch as soon as possible.

Online Shop & Restock

My online shop is restocked in large batches from time to time without a fixed schedule. Occasionally, an online restock may be swapped out for a large market event instead. The best way to stay informed is by following me on Instagram or subscribing to my newsletter. Announcements are always shared there ahead of each release.

Shipping

For my first online shop update, I plan to ship nationally within Ireland. International shipping to the UK, EU, and US will be available as I expand. I strive to fulfill orders quickly, ensuring that each piece is well-packaged and reaches you safely.

You will receive an email from our courier, An Post, when your order is on its way. On occasion, we may need to be in touch for further contact details to ensure your parcel is delivered correctly.

For international shipping, please be aware that there might be tax or customs charges. Please keep in mind that you may need to pay customs fees upon pick-up of your parcel.

  • Domestic orders are usually delivered within 7 business days.

  • International orders can take up to 15 business days.

Returns & Breakages

Due to the handmade nature of my pottery, each item is unique. If your order arrives damaged or you receive the wrong item, please contact me immediately with clear photos. I’ll work with you to resolve the issue. Please note, I do not accept returns for change of mind—only for items that arrive damaged or incorrect due to a delivery error.

Product Care

My ceramics are handcrafted from stoneware and coated in matte glazes. Due to their handmade nature, they are more delicate than mass-produced ceramics. I recommend handwashing and avoiding the microwave or exposure to strongly staining foods and drinks. As care is taken during the making process, I personally handwash all my handcrafted ceramics. To preserve the integrity of the piece and prevent unintentional chipping or cracking, I recommend avoiding the dishwasher. However, it is up to your discretion to use a dishwasher. If the piece cracks or chips as a result, please discontinue use and dispose of it safely. Over time, cutlery marks may appear, this can be removed with a paste of warm water and baking soda.

Information Use & Privacy Policy

Vinh Truong operates vtruong.com, an informative website and online shop. We value your privacy and are committed to protecting your personal data. In accordance with the European General Data Protection Regulation (GDPR), this privacy policy outlines how we collect, use, and protect your personal information when you visit our site.

By continuing to use our website, you agree to the terms outlined in this policy. We are committed to maintaining transparency and will not share your information with third parties except as specified here. Any personal data we collect will be used exclusively to improve your experience and fulfill our service obligations.

Squarespace Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited before coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Collection of Personal Information

We collect personal information such as your name, email address, billing, and shipping details when you create an account, make a purchase, or interact with our services. We also collect data to improve our site, including information about your browser, network, device, and the pages you visit. This helps us understand site traffic and enhance your experience.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect the following details:

  • Billing and shipping address

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Cookies

The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Marketing Emails

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or to utilize a third-party provider to send such emails.

You may choose to stop receiving our newsletter or marketing emails by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf. However, you will continue to receive essential transactional emails.

Children's Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Intellectual Property

All content on this website—including text, images, product designs, and original artwork—is the intellectual property of Vinh Truong unless otherwise stated. These materials are protected by copyright and other applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this site for commercial or personal purposes without prior written permission. Unauthorized use of any materials may violate copyright, trademark, and other laws and could result in legal action.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@vtruong.com

This document was last updated on March 23, 2025.